hormone replacement therapy appointment instructions
If you are unable to attend your assigned appointment please advise one week prior to avoid a cancelation/rescheduling fee.
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​​​VIDEO CALL INSTRUCTIONS
These are video call appointments as required by telehealth guidelines, so please be prepared. Driving a vehicle during your appointment is not permitted.
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There is no link required for this appointment. This is NOT a zoom. You will receive a Facetime call to your mobile phone.
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Please be patient in the event our office is running 5-15 minutes late. We will attempt to call you twice. If you are unavailable we will likely have to reschedule your appointment.
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Our medical team is calling from a HIPPA Privacy App. If you miss their call please send a text message or call us at 516-619-2771 and we will notify them.
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AFTER YOUR APPOINTMENT​
You should receive a call from our pharmacy within 2 business days after your Facetime appointment to confirm your shipping address each month.
If you call the pharmacy prior to 2 business days from your appointment it is possible they have not yet processed your prescription. This does NOT mean your prescription was not sent. It means the pharmacy has not yet processed it.
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After 2 business days please call the pharmacy directly if you have not heard from them. The pharmacy contact information is as follows:
Enexia Pharmacy Telephone (718) 556-0942 Ext 8.
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If requested - the pharmacy will provide you with a Fedex tracking number.
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Your medication is to be stored at room temperature. Do not refrigerate.
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If you are NOT a candidate for your medication of choice, we will offer you an alternative program. Your payment is still required and non-refundable.
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If you decide NOT to proceed with the program after your initial consultation, or at any point during your wellness journey, your payment is non-refundable and non-transferable.
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BOOKING POLICY​​
Future monthly appointments are AUTOMATICALLY booked 4 weeks in advance. If the assigned date and time does not work you must notify us IMMEDIATELY. Your confirmation text message will include date and time of your future appointment. Multiple attempts to cancel/reschedule will result in termination from our program.
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CANCELATION POLICY
Cancelation or Rescheduling requests made within 2 days will incur a $75 rebooking fee.
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PAYMENT POLICY
Credit Card and debit card are the only forms of payment accepted.
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Initial Consultation: Your credit card payment will be processed up-to 72 hours prior to your appointment in the amount of $208.​
Membership: Your credit card payment will be processed on the 1st of the month in the amount of $250.
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